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The main objective of the study is to assess the quality of public service delivery and to examine the level of customer’s satisfaction in land management related service in Assosa Administrative Town, Benishangul Gumuz Regional State. to addess this objective, both qualitative and quantitative type of data were employed. The researcher used convenient sampling for distributing questionnaires to households and basic random sampling for sample selection. Data is gathered through interviews, closed-ended questionnaires, and focus group discussions. SPSS was used for the analysis, which included the study's mean and standard deviations. According to the study, client happiness and aspects of service quality are favorably correlated. The result indicates that the dimensions of Tangibility, Reliability and Empathy are not significantly related to customer satisfaction, in other words, they are not major determinants of customer satisfaction. The data also shows that information on the practices of the public service delivery principles in the office is clearly declining customer satisfaction. Only one out of seven factors included in information on the practices of the public service delivery principles in the office has low mean effect which shows satisfaction of the customers. Other information on the practices of the public service delivery principles in the office totally fail to have an impact on customer satisfaction. Assosa Administrative Town officials need to ensure that all tangible attributes related to employee performance create a desirable impact on customer perception of quality. This is important as customer continue to look for tangible cue as a means to reduce perceived service quality and describe their service experience of Assosa Administrative Town.
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